Terms of service

Last updated: 25 October 2026

These terms apply when you use ricki-robin.store and when you buy from us. Please read them before you order. Nothing in them affects your legal rights as a consumer.

1. About us

This store is run by Ricki Robin Ltd, a company registered in England and Wales (company number 17186577). Registered office: 66 Paul Street, London EC2A 4NA (not a returns address). VAT number: GB519713773. Email: support@ricki-robin.com.

2. Our collections

Our store brings together collections from different designers, such as Dean's Classic Cars, DB Running and Abstract Robin. Each design is credited to its collection. Whichever collection you buy from, Ricki Robin Ltd is the seller: your contract is with us, and we take your payment and handle delivery, returns and customer service.

3. Who can buy

You must be 16 or over and buying as a consumer, not for resale. Some payment methods, such as Klarna and PayPal, are only open to people aged 18 or over. We deliver to addresses in the UK and the USA.

4. Our products

Every piece is printed for you after you order by our production partner. We show each design, garment and colour as accurately as we can, but screens vary and small differences in colour and print position can occur. Garment details and measurements are on each product page and in our size guide.

5. Prices

Prices for US orders are in US dollars. US delivery is shown at checkout before you pay, and is free on orders of about $100 or more. If we make an obvious pricing mistake, we will contact you before accepting your order. Prices can change, but a change will never affect an order we have already confirmed.

6. Placing an order

When you place an order you are making an offer to buy. A contract is formed when we email you to confirm your order. If we cannot accept your order, for example because of a pricing error or a suspected fraudulent payment, we will tell you and refund you in full.

7. Payment

We take payment when you place your order. You can pay using the methods shown at checkout, which include major debit and credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, Klarna and USDC (a cryptoasset). Payments are processed securely by our payment providers and we never see or store your full card details. If you pay with PayPal or Klarna, their own terms also apply to your payment. If you paid with USDC, any refund is paid in USDC and we charge no fee for it. Shopify Payments converts the amount of your refund to USDC when the refund is made. If a USDC refund is not possible, we will agree another way with you.

8. Delivery

US orders are printed in the USA and most arrive within 5 to 9 business days. Your order is our responsibility until it is delivered to you. Full details are in our shipping policy.

9. Cancellations and returns

You have 30 days from the day your order arrives to return it, on top of your legal right to cancel within 14 days. If an item arrives faulty, damaged or wrong, we will replace it or refund you in full. Your rights under the Consumer Rights Act 2015 still apply, including for faults that show up later. Full details are in our refund policy.

10. Gift cards

Gift cards are sent by email and can be spent on anything in the store. They do not expire. Please keep your gift card code safe, as anyone with the code can use it. Gift cards cannot be exchanged for cash, except where the law requires it.

11. Reviews

If you leave a review, it must be honest, about your own experience, and must not include anything unlawful or offensive. By leaving a review you let us show it on our store and in our marketing, credited with the name you give. We never hide a review because it is negative, but we may remove reviews that break these rules.

12. Designs, trade marks and copyright

The designs, images and text on this store belong to Ricki Robin Ltd or to the designers who created them and license them to us. You may not copy or use them for commercial purposes without written permission. RICKI ROBIN is the subject of UK trade mark application UK00004384726.

13. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that is not foreseeable, or for any business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, including your rights under the Consumer Rights Act 2015.

14. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier strikes or severe weather. If this happens we will tell you, and you can cancel and receive a full refund for anything not yet delivered.

15. Complaints

If something goes wrong, email support@ricki-robin.com and we will do our best to put it right. If you are not happy with our response, you can get free advice from the Citizens Advice consumer helpline on 0808 223 1133.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown when you placed it.

17. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.