Accessibility
We want everyone to be able to use ricki-robin.store, including people who use assistive technology. This page sets out the standard we aim for, where we are now, and how to tell us about a problem.
The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, published by the World Wide Web Consortium (W3C). We also take our duties under the Equality Act 2010 seriously, including making reasonable adjustments for disabled customers.
Where we are now
The site has not been independently audited, so we do not claim that it fully meets WCAG 2.2 AA. It runs on Shopify's Horizon theme, which is built with keyboard navigation, visible focus and screen readers in mind. We check pages ourselves when we change them, and we fix problems as we find them.
Known limitations
- Services from other companies: the checkout, payment options, reviews and cookie banner are provided by other companies. We cannot fully control how accessible they are, but we will raise any problem you report with the provider.
- Product images: some product images may not yet have a full text description. If one is missing or unclear, tell us and we will describe the product for you.
Tell us about a problem
If you cannot use part of the site, or it does not work as you expect with your assistive technology, email support@ricki-robin.com. If you can, please tell us:
- the page where it happened
- what you were trying to do
- the browser, device and any assistive technology you were using
We aim to reply within one working day. If you need information from the site in another format, ask and we will do our best to help.
If you are not happy with our response
The Equality Advisory and Support Service (EASS) gives free advice on accessibility complaints. Visit equalityadvisoryservice.com or call 0808 800 0082.
About this statement
We last reviewed this statement in September 2026. We review it whenever we make a major change to the site.