Contact
We answer every message.
Ricki Robin is a small founder-led brand. Every message that comes in is read by a real person — not a chatbot, not an outsourced support team, not a template that never quite addresses your question.
How to reach us
All routes reach the same inbox: support@ricki-robin.com. Please name the topic in your subject line so we can route quickly inside.
Customer service
The fastest route. Order status, missing parcel, defective item, return request, sizing question, gift-card balance, where-is-my-order.
Press & media
Editorial enquiries, press kit access, interview requests, brand mentions you would like cleared, commercial collaboration enquiries.
Privacy & data requests
For any UK GDPR or EU GDPR request — access, deletion, rectification, portability, objection, complaint.
Legal & policy
The route for anything not covered above — including general business enquiries.
Company information
Every message is answered by a real person. No scripts. If something is wrong we make it right. If you have praise we hold onto it. If you have feedback we take it on, even when it stings.