Shipping policy
Where we deliver
We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We cannot currently deliver to the Channel Islands, the Isle of Man or anywhere outside the UK.
Delivery charges
| Order total | Delivery |
|---|---|
| Under £80 | £4.99 |
| £80 or more | Free |
You pay one delivery charge per order, however many items you buy. All prices and delivery charges include VAT.
How long it takes
Every piece is printed for you after you order, and most orders arrive within 3 to 5 working days of ordering. At busy times, such as the weeks before Christmas, please allow a few extra days.
If you order more than one item, they may arrive in separate parcels. You still pay only one delivery charge.
Tracking
We email you when your order is on its way, with a tracking link where the carrier provides one.
Late, lost or damaged parcels
Your order is our responsibility until it is delivered to you. If it has not arrived within 15 working days of ordering, or it arrives damaged, email support@ricki-robin.com with your order number. We will chase it with the carrier and replace the item or refund you.
Checking your address
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away. Printing starts quickly, so we cannot always change an order once it is in production.
Returns
You have 30 days from the day your order arrives to send it back. See our refund policy for how it works.
Ricki Robin Ltd, registered in England and Wales, company number 17186577. VAT number GB519713773. Registered office: 66 Paul Street, London EC2A 4NA (not a returns address).