Legal notice
Ricki Robin Ltd
66 Paul Street
London EC2A 4NA
England and Wales
Company No. 17186577
Registered office — not a returns address. For returns, please email support@ricki-robin.com first and we will send you the correct return address.
Imprint (Impressum)
This page satisfies the imprint, legal-notice, and product-safety disclosure requirements that apply to Ricki Robin Ltd in the United Kingdom and the European Union, including the EU General Product Safety Regulation (Regulation (EU) 2023/988 — "GPSR") effective 13 December 2024.
Service provider / Manufacturer
| Legal name | Ricki Robin Ltd |
| Trading name | Ricki Robin |
| Company number | 17186577 |
| Company type | Private company limited by shares |
| Country of incorporation | England and Wales, United Kingdom |
| Registered office | 66 Paul Street, London EC2A 4NA, United Kingdom |
| VAT | Voluntary UK VAT registration in progress. Once granted, prices will include UK VAT at the applicable rate. |
| EORI | Not currently assigned |
| Contact email | support@ricki-robin.com |
| Website | ricki-robin.store |
| Telephone | Not published on this surface — please use email; we respond within 24 working hours |
Responsible persons (per Article 5 GPSR)
For products sold into the European Union, responsibility for product safety obligations is split between the manufacturer (us) and our authorised EU representative.
| Role | Entity | Address | Contact |
|---|---|---|---|
| Manufacturer | Ricki Robin Ltd | 66 Paul Street, London EC2A 4NA, United Kingdom | support@ricki-robin.com |
| Authorised EU representative | Sinden Ventures Limited | Markou Evgenikou 11, Mesa Geitonia 4002 Limassol, Cyprus | Routed via Printful's EU representative scheme — email support@ricki-robin.com and we will forward |
| Manufacturer of the garment blank | Stanley/Stella SA | Brussels, Belgium (manufacturer of STSU177 Cruiser 2.0 hoodie and STSU178 Changer 2.0 sweatshirt) | Via Stanley/Stella's published channels |
| Fulfiller / Print partner | Printful Inc. | 11025 Westlake Drive, Charlotte, NC 28273, United States; with EU printing facilities in Latvia and Spain | Via printful.com |
The EU authorised representative may be contacted regarding product-safety matters by EU customers and EU market-surveillance authorities.
Product information disclosures (Article 9 GPSR)
The information below applies to every Ricki Robin product sold into the EU.
Product identification
| Product type | Unisex pullover hoodie or sweatshirt with printed graphic |
| Garment blanks | Stanley/Stella STSU177 Cruiser 2.0 (hoodie); Stanley/Stella STSU178 Changer 2.0 (sweatshirt) |
| Print technique | Direct-to-Film (DTF) on Printful's DTFlex film transfer process; or Direct-to-Garment (DTG) where Printful selects DTG for a specific colourway |
| Composition | As declared by Stanley/Stella for the relevant model — refer to current Stanley/Stella spec sheet at stanleystella.com |
| Country of origin (garment blank) | As declared by Stanley/Stella — typically Bangladesh or Pakistan |
| Country of print and pack | Latvia or Spain for EU orders; United States, Mexico, or Canada for non-EU orders |
| Care | Wash inside out at 30°C maximum, mild detergent, do not bleach, do not tumble-dry, iron inside out on low (do not iron print directly), do not dry-clean |
| Age suitability | Adults — sized XS to XXL unisex |
| Choking, entanglement, or strangulation hazards | None identified — no drawstrings on the hoodie hood (Stanley/Stella STSU177 has no drawstring by design); no detachable small parts |
Safety warnings
- This is a textile garment for adult wear. Keep small children away from the packaging materials (plastic bags) supplied by the print partner.
- Wash before first wear if you have sensitive skin.
- Do not wear if the print shows signs of structural damage (cracking, peeling) — return for replacement under our Refund Policy.
Where to report a safety concern
If you believe a Ricki Robin product has caused or could cause injury, please contact us immediately:
- Email: support@ricki-robin.com (subject line: PRODUCT SAFETY CONCERN — your order number)
- Or via our EU representative for EU customers: see contact route in the table above
We respond within 24 working hours. We coordinate with Stanley/Stella, Printful, and any relevant national authority where appropriate.
Trade marks and copyright
- The wordmark "RICKI ROBIN", the Robin character, and the slogan "A Robin for every story." are trade marks of Ricki Robin Ltd. RICKI ROBIN is a trade mark application under examination at the UK Intellectual Property Office (application number UK00004384726, in Classes 25 (apparel), 35 (retail), and 41 (education and entertainment)). All rights reserved.
- Where Designer Collections products are released, the designer artwork on each product remains the underlying copyright of the respective designer, licensed exclusively to Ricki Robin Ltd for the Ricki Robin brand. Third-party reproduction is not permitted without the designer's and Ricki Robin Ltd's written consent.
- Stanley/Stella, Printful, Shopify, and all other named brands above are trade marks of their respective owners.
Online dispute resolution
- UK consumers can escalate via the Citizens Advice consumer helpline at 0808 223 1133, who will refer the matter to UK Trading Standards if appropriate.
- EU consumers can escalate via the consumer protection authority of their member state, or via the European Consumer Centres Network (ECC-Net) at eccnet.eu.
- All consumers retain the right to bring proceedings in court.
Our designated email address for any dispute resolution correspondence is support@ricki-robin.com.
Regulatory authorities
For product safety issues that cannot be resolved with us:
- United Kingdom: Office for Product Safety and Standards (OPSS), via your local Trading Standards office.
- European Union: the national market surveillance authority in the country where the product was purchased. The EU Safety Gate portal lists every national authority: ec.europa.eu/safety-gate-alerts.
Authority and statutory basis
This page is published in compliance with:
- The Companies (Trading Disclosures) Regulations 2008 (UK).
- The Consumer Rights Act 2015 (UK).
- The Electronic Commerce (EC Directive) Regulations 2002 (UK).
- Regulation (EU) 2023/988 — General Product Safety Regulation (GPSR).
- The relevant EU member state implementations of the e-Commerce Directive.