Refund policy

Every Ricki Robin piece is printed for you after you order. If you are not happy with it, you have 30 days from the day your order arrives to send it back. This promise is in addition to your legal rights, not instead of them.

Changed your mind

  • Return any item within 30 days of the day it arrives.
  • It must be unworn and unwashed, in the condition you received it. Trying it on to check the fit is fine.
  • You pay the return postage. We recommend a tracked service.
  • We refund the item price to your original payment method within 14 days of receiving it back. If you cancel within 14 days of delivery, the rules under "Your legal rights" below apply wherever they give you more, including a refund of the standard delivery charge.

Faulty, damaged or wrong items

If anything arrives faulty, damaged or not what you ordered, email us a photo and your order number. We will replace it or refund you in full, including the delivery charge and the cost of sending it back.

Your legal rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive it, and you then have a further 14 days to send the goods back. We refund the price of the goods and the standard delivery charge within 14 days of receiving them back, or of you showing us proof that you have sent them, whichever is sooner. You pay the cost of returning the goods. We may reduce a refund if the goods have been handled more than is needed to check their nature, characteristics and fit.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can ask for a repair or a replacement, or reject them for a full refund within 30 days of delivery. If a repair or replacement is not possible, is not done within a reasonable time, or does not put it right, you can ask for a price reduction or a refund. If you ask for that refund more than 6 months after delivery, it may be reduced to reflect the use you have had. If a fault shows up within 6 months of delivery, we treat it as having been there from the start unless we can show otherwise.

Paid with USDC?

Any refund is paid in USDC and we charge no fee for it. Shopify Payments converts the sterling amount of your refund to USDC when the refund is made. If a USDC refund is not possible, we will agree another way with you.

How to return something

  1. Email support@ricki-robin.com with your order number and the item you are returning.
  2. We aim to reply within one working day with the return address.
  3. Post the item back and keep your proof of postage.

Please do not send returns to our registered office, as it cannot accept parcels.

Exchanges

We print to order and do not hold stock, so the quickest way to get a different size is to return the first item and place a new order. If you would rather we help, just email us.

Gift cards

If you change your mind about a gift card you bought, email us within 14 days of buying it. As long as it has not been used, we will refund it in full. Gift cards cannot be exchanged for cash after that, except where the law requires it.

Model cancellation form

You do not have to use this form, but you can. To: Ricki Robin Ltd, 66 Paul Street, London EC2A 4NA (registered office, for written notices only, not a returns address), support@ricki-robin.com. I give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on [date] and received on [date]. Order number: [number]. Name: [your name]. Address: [your address]. Date: [date].

Ricki Robin Ltd, registered in England and Wales, company number 17186577. VAT number GB519713773. Registered office: 66 Paul Street, London EC2A 4NA (not a returns address).