Privacy policy

Last updated: 30 September 2026

This policy explains how Ricki Robin Ltd ("we", "us") collects and uses your personal information when you visit ricki-robin.store, buy from us, or contact us. We are the controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If anything is unclear, email support@ricki-robin.com and we will explain.

What we collect

Contact details: your name, email address, delivery and billing address, and phone number if you give one.
Order details: what you bought, sizes, prices, order status and delivery tracking.
Payment details: payments are processed by Shopify Payments (including USDC payments), or by PayPal or Klarna if you choose to pay with them. We never see or store your full card number. If you pay with USDC, we may see the wallet address you pay from, and the payment may be recorded on a public blockchain that anyone can view and nobody can delete.
Account details: if you create an account, your login email and order history.
Messages: anything you send us by email, phone or our contact form.
Marketing choices: whether you have signed up to our emails.
Reviews: the review, rating and name you choose to share.
Browsing information: pages viewed, device and browser type, and how you arrived at our store. Non-essential cookies are only used if you accept them.

We do not ask for, and do not want, sensitive information such as health details.

How we use it, and why we are allowed to

To take, make and deliver your order, and handle returns: needed to perform our contract with you.
To send order and delivery emails: needed to perform our contract with you.
To ask for a review after your order arrives: our legitimate interest in sharing honest customer feedback. You can opt out at any time.
To send marketing emails: only with your consent. Every email has an unsubscribe link.
To prevent fraud and keep the store secure: our legitimate interest, and yours. Shopify's fraud tools may assess orders automatically; if an order is flagged, a person at Ricki Robin reviews it before any decision is made.
To understand how the store is used and improve it: with your consent for non-essential cookies.
To keep tax and accounting records: a legal obligation.

Who we share it with

We share only what each service needs to do its job, and each one handles your information under a written agreement with us.

Shopify: runs our store, checkout and payments, including USDC payments.
PayPal: if you choose to pay with PayPal. PayPal uses your information under its own privacy notice.
Klarna: if you choose to pay with Klarna. Klarna uses your information under its own privacy notice and may run identity and credit checks.
Printful: prints and posts your order, so receives your name, delivery address and order details. Printful passes your delivery details to the carrier.
Omnisend: sends our emails, including marketing emails if you sign up.
Judge.me: collects and displays reviews.
Google: our business email, and website analytics if you accept analytics cookies.
Our accountants and professional advisers, and public authorities where the law requires it.

We never sell your personal information.

International transfers

Some of these services store information outside the UK, mainly in the United States, Canada and the European Union. Where they do, we rely on UK adequacy regulations or on safeguards approved under UK law, such as the International Data Transfer Addendum.

How long we keep it

Order and payment records: 6 years after the end of our financial year in which you ordered, as UK tax law requires.
Your account: until you ask us to close it.
Marketing sign-ups: until you unsubscribe. We then keep only your email address on a suppression list, so we never email you again by mistake.
Messages to us: up to 2 years after we last hear from you.

Cookies

We use cookies that are needed for the store to work, such as your basket. We only use analytics and marketing cookies if you accept them in our cookie banner, and you can change your choice at any time. See our cookie details.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Email support@ricki-robin.com with "Privacy" in the subject line. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would be grateful for the chance to put things right first.